We are a Brokers not a Lenders | Warning : Late repayment can cause serious money problems. For help go to http://moneyadviceservice.org.uk/

                                                                Representative 669.35% APR (variable).

Rates from 49.9% APR to max 1333% APR. Minimum Loan Length is 1 month. Maximum Loan Length is 36 months. Representative Example: £250 borrowed for 30 days. Total amount repayable is £310.00. Interest charged is £60.00, annual interest rate of 292% (fixed). *Subject to application being approved by the lender. Representative 669.35% APR (variable). *Not all lenders are able to provide up to £5000.

Warning: Late repayment can cause you serious money problems. For help and advice go to moneyadviceservice.org.uk

Upon investigation of your complaint, if we find that we have made an error, we will correct the matter immediately, and keep you informed every step of the way. This will detail what we have found, and what we have done to correct it.

If, however, objectively we disagree with your complaint, our commitment to communicating our decision remains. We will detail how we have concluded our disagreement, along with suggestions of next steps to resolve the issue. There may also be occasions where we only disagree with a part of your complaint, but we will make this clear to you in our response.


Where possible, we will acknowledge receipt of your complaint within 24 hours of receipt. Please note however, that there may be occasions where this takes longer than anticipated, so please be patient, as we will always reply.

If we cannot resolve the matter satisfactorily within 72 hours, or if more time is required in order to sufficiently investigate the complaint, we will inform you immediately, and keep you updated every step of the way.

You will receive a final response to your complaint within eight weeks of the original complaint. In exceptional circumstances, if the complaint is still not resolved, we will communicate to you the reasons why, and fully explain the remaining options to both parties.


We are an online business, and as such, the following methods are available to you should you need to contact us.

  • By e-mail to: admin@paydaycapital.co.uk
  • By post to Bee Loans, 26A Dunraven Place, Bridgend, CF31 1JD

European Online Dispute Resolution Platform In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/main/


If you feel we have been unable to resolve your complaint satisfactorily, and feel that by further communicating with us, a resolution will not be found, you are entitled to request an independent review of the matter from the Financial Ombudsman. This must be made within 6 months of the date of our final response.

You can contact the Financial Ombudsman using the below details:

The Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone Number: 080 0023 4567 or 030 0123 9123
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk